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Confirm Caller Identity

May 23, 2022

St. Francis Medical Center and St. Francis Medical Group team members will always identify themselves by name, as well as department or physician office when reaching out to you via phone. If sensitive materials are requested, we will always give you the opportunity to visit us in person. 

Recently some community members have received calls that appeared to come from a St. Francis phone number that was not a legitimate call. This is called "Caller ID Spoofing" and you can learn more here at the Federal Trade Commission.

If you receive calls from someone identifying themselves as a St. Francis Medical Center or St. Francis Medical Group representative asking for information that you feel uncomfortable providing, please hang up and call the clinic or hospital directly.

If you have questions, please send an email to or call St. Francis Marketing/Public Relations at (318) 966-7356.

About St. Francis Health

St. Francis Health is a not-for-profit Catholic healthcare ministry based in Monroe, Louisiana, with more than 1,800 team members committed to caring for those we serve. With a 328-bed medical center, acute-care hospital, freestanding outpatient center, over 20 outpatient clinics and nearly 350 physician partners, for more than 100 years, St. Francis has provided comprehensive healthcare services for a variety of medical and surgical specialties. St. Francis offers Northeast Louisiana’s only Level 3 NICU, Level 3 OB and Level 2 PICU services. St. Francis Medical Center leads the region in heart and vascular services, critical care, and complex and minimally invasive surgical procedures. The hospital offers a designated Level 3 Trauma Program, Graduate Medical Education Program, Accredited Chest Pain Center, and Centers of Excellence in the areas of obstetrics, bariatric surgery, robotic surgery, minimally invasive gynecology, and breast health. St. Francis is part of the Franciscan Missionaries of Our Lady Health System and is driven by its mission to serve all God’s people, especially those most in need. For more information, visit

Media Contact

Saundra Nalley
Director of Marketing
St. Francis Health



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