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Billing Resources

  • Billing

    Our goal is to ensure that your bills are accurate and processed in a timely manner. Our Billing Office works with hospital departments and clinics to gather the information needed to process your claim. Patients are billed as soon as possible after their physician's appointment or hospital stay. Typically, bills are not sent until all insurance claims have been processed.

    To provide you with the most complete and accurate billing services, please bring the following information to your appointments and admissions:

    • Photo ID
    • Current insurance information
    • Any required payments or copayments

    Your hospital bill pays many skilled people serving you 24 hours a day. It pays for the modern drugs and advanced equipment needed for your healthcare, your private room, carefully planned meals and personalized around-the-clock professional care.

    Your hospital bill will include all the hospital charges for treatment and services rendered to you. The bill does not include charges for physicians involved in your care such as your personal physician, surgeon, pathologist, radiotherapist, anesthesiologist, emergency physician, radiologist or other physician consultants. You will receive separate bills from these physicians.

  • When Will I Need to Pay for Hospital Services?

    At the time of admission, patients are required to sign a Consent for Treatment and Responsibility for Payment regardless of insurance coverage. Patients with third-party insurance will be requested to pay a known deductible and co-insurance amount at the time of service. Patients who do not have third-party coverage are requested to pay in full at the time of service for inpatient and outpatient services.

    Franciscan Missionaries of Our Lady Health System facilities allow 60 days from the date of discharge for a patient's third-party insurer to pay for services. After 60 days, patients are billed directly if payment is not received from their third-party insurer.

    If you would like to speak to someone about your bill, please call (844) 765-8872 to connect with our customer service team.

  • How to Pay Your Bill

    Online Bill Pay is available through MyChart. Click here to view and pay your bill.

    Billing Office Mailing Address
    PO Box 677963
    Dallas, TX 75267-9308

  • Charity and Financial Assistance Program

    Our priority is to provide you with the best healthcare possible. Our mission is to improve the health and lives of our patients and community. We recognize that oftentimes hospital expenses are unexpected, and we understand that patients may require assistance in meeting their financial obligations. Our facilities offer financial assistance programs based on a sliding scale of federal poverty guidelines.

    Patients must submit a completed application and have eligibility approved to receive free or discounted care under our program. Applications are provided upon request from a registrar, financial counselor or any business office representative. See the location-specific sections below for connecting with these team members in your area. Our priority is to provide you with the best healthcare possible. Our mission is to improve the health and lives of our patients and community. We recognize that oftentimes hospital expenses are unexpected, and we understand that patients may require assistance in meeting their financial obligations. Our facilities offer financial assistance programs based on a sliding scale of federal poverty guidelines.

    Patients must submit a completed application and have eligibility approved to receive free or discounted care under our program. Applications are provided upon request from a registrar, financial counselor or any business office representative. See the location-specific sections below for connecting with these team members in your area.

  • Access One

    Franciscan Missionaries of Our Lady Health System facilities partner with AccessOne to offer an affordable bill payment plan to its patients for balances of $250 or more. Our service offers benefits to all patients who need a payment plan to help pay their medical bills. Click here for more information or to begin an application.

  • Important Message about Coverage for Physicians Providing Services in Our Facilities

    Services received in our facilities may be covered by your insurance plan, however, there may be physicians providing services to you in our locations that are not covered by your insurance. That is, some physicians who provide service to you may be out-of-network. You may be responsible for payment of all or part of the fees for those out-of-network physicians, in addition to applicable amounts due for co-payments, co-insurance, deductibles and non-covered services.

    Specific information about in-network and out-of-network physicians may be found on your health plan’s website or by calling your health plan’s customer service telephone number.

    Visit the location sections below for a list of hospital-based physicians who practice in each of our facilities as well as contact and billing information. These physicians may include radiologists, pathologists, anesthesiologists, emergency physicians, hospitalists, neonatologists and others.

    NOTE: NOTICE AS REQUIRED BY THE LOUISIANA DEPARTMENT OF INSURANCE HEALTHCARE SERVICES MAY BE PROVIDED TO YOU AT A NETWORK HEALTHCARE FACILITY BY FACILITY-BASED PHYSICIANS WHO ARE NOT IN YOUR HEALTH PLAN. YOU MAY BE RESPONSIBLE FOR PAYMENT OF ALL OR PART OF THE FEES FOR THOSE OUT-OF-NETWORK SERVICES. IN ADDITION TO APPLICABLE AMOUNTS DUE FOR CO-PAYMENTS, COINSURANCE, DEDUCTIBLES AND NON-COVERED SERVICES. SPECIFIC INFORMATION ABOUT IN-NETWORK AND OUT-OF-NETWORK FACILITY-BASED PHYSICIANS CAN BE FOUND AT THE WEBSITE ADDRESS OF YOUR HEALTH PLAN OR BY CALLING THE CUSTOMER SERVICE TELEPHONE NUMBER OF YOUR HEALTH PLAN. 01/07/2019

Insurance

Franciscan Missionaries of Our Lady Health System facilities partner with most major insurance carriers as part of our commitment to providing cost-effective healthcare. As benefit plans, coverage and networks may vary, even with the same insurance company, it is best for you to contact your insurance company to verify coverage for services in our facilities.

  • Patients with Insurance or Medicare

    We will bill your insurance carrier for the cost of your hospital stay. However, you are responsible and are required to pay any deductibles and charges not covered by your insurance. Based upon your insurance coverage, a deposit may be required prior to admission, and it is necessary that arrangements be made for settling your bill before being discharged from the hospital. All medical expenses not covered by insurance are due and payable at the time of discharge. Your assistance in providing forms and information to your insurance company is appreciated.

    Throughout your hospital stay your case is being periodically reviewed to determine whether hospitalization continues to be necessary. If hospitalization is determined to be no longer medically necessary after consultation with your physician and insurance company, your insurance company may no longer pre-certify your stay. This does not mean you must leave the hospital; however, you will be responsible for any further charges because your insurance carrier will no longer reimburse the hospital for your stay. You may be asked for a deposit at that time.

  • Patients without Insurance (Private or Self-Pay)

    If you do not have health insurance, deposits are required prior to registration based on individual medical problems and estimated length of stay. Financial assistance may be available as outlined above.

Billing and Insurance Information

Find detailed information for each region we serve below. For questions or concerns about your statement or bill, please call 844-765-8872 to connect with a representative. Please have your account number handy for the best service experience. You may also send an email by clicking here.

Questions or concerns about your appointment or test results should be routed directly to your physician.

  • Our Lady of Lourdes Health

    Billing & Insurance

    Our Lady of Lourdes will file a claim to your insurance carrier(s) for all services rendered. After discharge, you will receive a statement of services provided and continue to receive a statement of account each 30 days until the account is settled.

    Our Lady of Lourdes requests a deposit from all patients with a co-pay, deductible, or coinsurance amount due. For all scheduled services, a deposit of 50% or payment arrangements on file is requested 3-5 days prior to the scheduled service.

    Our Lady of Lourdes also reserves the right to request 100% of the patient's responsibility be paid if accounts exist that are in bad debt status.

    Our Lady of Lourdes expects the bill to be paid in full within 90 days of discharge.

    Please respond to inquiries from your insurance carrier as quickly as possible to avoid payment delays. If patients are unable to finance their expenses within 90 days, the hospital has extended payment arrangements.

    Any patient who wishes to discuss their financial obligations may contact our financial counselors at (337) 470-4717 to discuss insurance benefits, financial liabilities, alternative funding sources, available programs and potential eligibility for financial assistance programs.

    Charity and Financial Assistance Program

    Our Lady of Lourdes' priority is to provide you with the best health care possible. Our mission is to improve the health and lives of our patients and community. We recognize that oftentimes hospital expenses are unexpected and we understand that patients may require assistance in meeting their financial obligations. Our Lady of Lourdes offers financial assistance programs based on a sliding scale of federal poverty guidelines.

    Patients must submit a completed application and have their eligibility approved to receive free or discounted care under our program. Applications are provided upon request from a registrar, financial counselor, or any business office representative. The Business Office is available to answer any questions regarding billing, insurance or financing matters: Monday – Friday, 8 a.m. - 4 p.m., or by calling (844) 765-8872. To make a payment, visit the Cashiers Office in the first floor hallway: Monday – Friday, 8 a.m. - 4:30 p.m.

    Insurance

    Our Lady of Lourdes is committed to providing cost-effective healthcare services to the people we are privileged to serve. We are proud to be a preferred provider of many health plans throughout Acadiana, as well as numerous leading national plans.

    Important Message About Insurance Coverage for Physicians Providing Services at Our Lady of Lourdes.

    Our Lady of Lourdes and the services it provides may be covered by your health insurance, however, there may be physicians providing services to you here that are not covered by your health insurance. That is, some of the physicians who provide service to you here may be out-of-network. You may be responsible for payment of all or part of the fees for those out-of-network physicians, in addition to applicable amounts due for co-payments, co-insurance, deductibles, and non-covered services. Specific information about in-network and out-of-network physicians can be found at your health plan's website address or by calling your health plan's customer service telephone number.

    In order to assist you, the following list provides the customer service telephone numbers and billing addresses for all hospital-based physicians who practice at Our Lady of Lourdes.

    Anesthesiologists
    Young's Professional Services

    200 Greenleaves Blvd., Suite 6
    Mandeville, LA 70448
    (855) 300-7552

    Pathologists
    The Delta Pathology Group

    3000 Knight St., Building 5, Suite 220
    Shreveport, LA 71105
    (318) 841-9526

    Radiologists
    Medical Imaging Associates of Louisiana

    PO Box 53134
    Lafayette, LA 70505
    (337) 261-5151

    Acadiana Radiology Group, LLC

    PO Box 4628
    Jackson, MS 39296
    (601) 982-7878

    Hospitalists
    Lourdes Physician Group - Hospitalist

    4801 Ambassador Caffery Pkwy., Hospitalist Department
    Lafayette, LA 70508
    (337) 470-2605

    Intensivists
    Lourdes Physician Group - Pulmonary

    4801 Ambassador Caffery Pkwy., Pulmonary Department
    Lafayette, LA 70508
    (337) 470-3040

    Emergency Room Physicians
    Acadiana Acute Care Associates

    PO Box 8272
    Fort Worth, TX 76124-0272
    (800) 378-4134

    NOTICE AS REQUIRED BY THE LOUISIANA DEPARTMENT OF INSURANCE HEALTH CARE SERVICES MAY BE PROVIDED TO YOU AT A NETWORK HEALTH CARE FACILITY BY FACILITY-BASED PHYSICIANS WHO ARE NOT IN YOUR HEALTH PLAN. YOU MAY BE RESPONSIBLE FOR PAYMENT OF ALL OR PART OF THE FEES FOR THOSE OUT-OF-NETWORK SERVICES, IN ADDITION TO APPLICABLE AMOUNTS DUE FOR CO-PAYMENTS, COINSURANCE, DEDUCTIBLES, AND NON-COVERED SERVICES. SPECIFIC INFORMATION ABOUT IN-NETWORK AND OUT-OF-NETWORK FACILITY BASED PHYSICIANS CAN BE FOUND AT THE WEBSITE ADDRESS OF YOUR HEALTH PLAN OR BY CALLING THE CUTOMER SERVICE TELEPHONE NUMBER OF YOUR HEALTH PLAN.

    01/07/2019

  • Our Lady of the Lake Health

    Billing Services

    Our goal is to ensure that your bills are accurate and processed in a timely manner. Our Billing Office works with hospital departments and clinics to gather information needed to process your claim. Patients are billed as soon as possible after their physician's appointment or hospital stay. Typically, bills are not sent until all insurance claims have been processed.

    In order to provide you with the most complete and accurate billing services, please bring the following information to your appointments and admissions:

    • Photo ID
    • Current insurance information
    • Any required payments or copayments

    When Will I Need to Pay for Hospital Services?

    At the time of admission, patients are required to sign a Consent for Treatment and Responsibility for Payment regardless of insurance coverage. Patients with third-party insurance will be requested to pay a known deductible and co-insurance amount at the time of service. Patients who do not have third-party coverage are requested to pay in full at the time of service for inpatient and outpatient services. Our Lady of the Lake allows 60 days from the date of discharge for a patient's third-party insurer to pay for services. After 60 days, patients are billed directly if payment is not received from their third-party insurer.

    Can I view my bill and pay online?

    Yes, click here to view and pay your bill.

    Where can I go if I have questions or concerns about by bill?

    If you would like to speak to someone about your bill, you can call a Patient Accounts Representative at (225) 765-8872.

    For a list of where your medical records can be obtained, click here.

    Insurance

    Our Lady of the Lake accepts most major health insurance plans including the following listed below.

    Before scheduling your hospital visit, check with your health insurance provider to see if you are covered and learn the specifics of your coverage. Insurance plans are agreements made between you and your insurer, and Our Lady of the Lake cannot ensure that an insurance provider will pay for your care. It is your responsibility to understand what types of coverage your health insurance provides and to be sure that you meet all requirements stipulated by your specific plan.

    Many PPO, HMO, employer benefit programs, and insurance plans require pre-certification for payment of full benefits. If your plan requires pre-certification, please notify your physician. Also, if your plan requires a referral form, please bring it at the time of admission.

    Patients without insurance coverage will be expected to make a deposit on admission. Financial Counselors will assist you in making arrangements.

    In order to assist you, the following list provides the customer service telephone numbers and billing addresses for all hospital-based physicians who practice at Our Lady of the Lake.

    Anesthesiologists
    Anesthesiology Group Associates, Inc

    7777 Hennessy Blvd., Suite 301
    Baton Rouge, LA 70808
    (225) 765-8977

    Pathologists
    Pathology Group of Louisiana

    5339 O'Donovan Drive
    Baton Rouge, LA 70808
    (225) 766-4999

    Radiologists
    Radiology Associates

    8230 Summa Ave., Suite C
    Baton Rouge, LA 70809-3421
    (225) 765-8819

    Hospitalists
    Hospital Medicine Service

    5000 Hennessy Blvd.
    Baton Rouge, LA 70808
    (225) 765-4050

    LSU Health Baton Rouge
    Department of Internal Medicine

    5246 Brittany Drive
    Baton Rouge, LA 70808
    (225) 757-4070

    Pediatric Hospitalists of Louisiana

    7777 Hennessy Blvd., Suite 103
    Baton Rouge, LA 70808
    (225) 767-6700

    Intensivists
    Pediatric Intensivists of Louisiana

    7777 Hennessy Blvd., Suite 103
    Baton Rouge, LA 70808
    (225) 767-6700

    Critical Care Medicine Services

    7777 Hennessy Blvd., Suite 701
    Baton Rouge, LA 70808
    (225) 765-5864

    OLOLRMC Pediatric Residency Program

    7777 Hennessy Blvd., Suite 6004
    Baton Rouge, LA 70808
    (225) 765-3368

    Neonatologists
    Baton Rouge Neonatal Associates

    500 Rue de la Vie, Suite 405
    Baton Rouge, LA 70817
    (225) 928-2555

    Emergency Room Physicians
    Innovative Healthcare Systems, Inc.

    416 West 15th, Bldg. 300 North
    Edmond, OK 73013
    (877) 485-4474

    NOTICE AS REQUIRED BY THE LOUISIANA DEPARTMENT OF INSURANCE HEALTH CARE SERVICES MAY BE PROVIDED TO YOU AT A NETWORK HEALTH CARE FACILITY BY FACILITY-BASED PHYSICIANS WHO ARE NOT IN YOUR HEALTH PLAN. YOU MAY BE RESPONSIBLE FOR PAYMENT OF ALL OR PART OF THE FEES FOR THOSE OUT-OF-NETWORK SERVICES, IN ADDITION TO APPLICABLE AMOUNTS DUE FOR CO-PAYMENTS, COINSURANCE, DEDUCTIBLES, AND NON-COVERED SERVICES. SPECIFIC INFORMATION ABOUT IN-NETWORK AND OUT-OF-NETWORK FACILITY BASED PHYSICIANS CAN BE FOUND AT THE WEBSITE ADDRESS OF YOUR HEALTH PLAN OR BY CALLING THE CUTOMER SERVICE TELEPHONE NUMBER OF YOUR HEALTH PLAN.

    01/07/19

  • St. Francis Health

    Billing and Insurance

    Financial Advisors are assigned to assist in handling the financial assistance and insurance aspects of your inpatient hospital visit. If you have any questions while in the hospital, or post discharge, call the Financial Advisors located within the hospital at (318) 966-4261 or (318) 966-4115, Monday – Friday, 8 a.m. - 4:30 p.m., for assistance with your account.

    Patients with Insurance or Medicare

    We will bill your insurance carrier for the cost of your hospital stay. However, you are responsible and are required to pay any deductibles and charges not covered by your insurance. Based upon your insurance coverage, a deposit may be required prior to admission, and it is necessary that arrangements be made for settling your bill before being discharged from the hospital. All medical expenses not covered by insurance are due and payable at the time of discharge. Your assistance in providing forms and information to your insurance company is appreciated.

    Throughout your hospital stay your case is being periodically reviewed to determine whether hospitalization continues to be necessary. If hospitalization is determined to be no longer medically necessary after consultation with your physician and insurance company, your insurance company may no longer pre-certify your stay. This does not mean you must leave the hospital; however, you will be responsible for any further charges because your insurance carrier will no longer reimburse the hospital for your stay. You may be asked for a deposit at that time.

    Patients Without Insurance

    If you do not have health insurance, deposits are required prior to registration, based on individual medical problems and estimated length of stay. Financial Assistance may be available to those uninsured and who are unable to pay. Please contact one of our Financial Advisors at (318) 966-4261 or (318) 966-4115.

    Your Hospital Bill

    Your hospital bill pays many skilled people serving you 24 hours a day. It pays for the modern drugs and advanced equipment needed for your health care, your private room, carefully planned meals and personalized around-the-clock professional care.

    Your hospital bill will include all the hospital charges for treatment and services rendered to you. The bill does not include charges for physicians involved in your care such as your personal physician, surgeon, pathologist, radiotherapist, anesthesiologist, emergency physician, radiologist, or other physician consultants. You will receive separate bills from these physicians.

    If you have any questions concerning bills you may call the Business Office at (855) 435-1426. The mailing address is Business Office, St. Francis Medical Center, P.O. Box 1901, Monroe, LA 71210-1901.

    Insurance

    St. Francis Medical Center accepts most major health insurance plans including the following listed below.

    Before scheduling your hospital visit, check with your health insurance provider to see if you are covered and learn the specifics of your coverage. Insurance plans are agreements made between you and your insurer, and St. Francis Medical Center cannot ensure that an insurance provider will pay for your care. It is your responsibility to understand what types of coverage your health insurance provides and to be sure that you meet all requirements stipulated by your specific plan.

    Many PPO, HMO, employer benefit programs, and insurance plans require pre-certification for payment of full benefits. If your plan requires pre-certification, please notify your physician. Also, if your plan requires a referral form, please bring it at the time of admission.

    Patients without insurance coverage will be expected to make a deposit on admission. Financial Counselors will assist you in making arrangements.

    Anesthesiologists
    ALLI

    101 Catalpa St.
    Monroe, LA 71201
    (318) 812-1760

    Pathologists
    The Delta Pathology Group

    2915 Missouri Ave.
    Shreveport, LA 71109
    (800) 530-5088

    Radiologists
    Radiology Associates, APC

    1888 Hudson Circle, Suite 2
    P. O. Box 2184
    Monroe, LA 71207
    (800) 841-4236

    Virtual Radiologic Professionals

    11995 Singletree Lane, Suite 500
    Eden Prairie, MN 55344
    (952) 595-1143

    Hospitalists
    St. Francis Medical Center Hospitalist Group

    309 Jackson St.
    Monroe, LA 71201
    (225) 765-5727

    Intensivists
    Pediatric Intensivists of Louisiana

    7777 Hennessy Blvd., Suite 103
    Baton Rouge, LA 70808
    (225) 767-6700

    Neonatologists
    St. Francis Medical Center NICU

    309 Jackson St.
    P. O. Box 1401
    Monroe, LA 71210
    (318) 966-4917

    Emergency Room Physicians
    Monroe Emergency Physicians, LLC

    Ventra Health
    4832 Sunbeam Road
    Jacksonville, FL 32257
    (888) 881-8820

    NOTICE AS REQUIRED BY THE LOUISIANA DEPARTMENT OF INSURANCE HEALTH CARE SERVICES MAY BE PROVIDED TO YOU AT A NETWORK HEALTH CARE FACILITY BY FACILITY-BASED PHYSICIANS WHO ARE NOT IN YOUR HEALTH PLAN. YOU MAY BE RESPONSIBLE FOR PAYMENT OF ALL OR PART OF THE FEES FOR THOSE OUT-OF-NETWORK SERVICES, IN ADDITION TO APPLICABLE AMOUNTS DUE FOR CO-PAYMENTS, COINSURANCE, DEDUCTIBLES, AND NON-COVERED SERVICES. SPECIFIC INFORMATION ABOUT IN-NETWORK AND OUT-OF-NETWORK FACILITY BASED PHYSICIANS CAN BE FOUND AT THE WEBSITE ADDRESS OF YOUR HEALTH PLAN OR BY CALLING THE CUTOMER SERVICE TELEPHONE NUMBER OF YOUR HEALTH PLAN.

    01/07/19

  • Our Lady of the Angels Health

    Billing Services

    Our Lady of the Angels Hospital accepts most commercial insurance including numerous managed care plans. In addition, Our Lady of the Angels Hospital also participates with the Medicaid and Medicare programs.

    Select one of the following links for additional information:

    • Insurance Information
    • Financial Assistance
    • Financial Assistance Providers
    • Non-Financial Assistance Providers
    • About Your Bill
    • Billing Statement FAQs

    Important Message About Insurance Coverage for Physicians Providing Services at Our Lady of the Angels Hospital:

    Our Lady of the Angels Hospital and the services it provides may be covered by your health insurance, however, there may be physicians providing services to you here that are not covered by your health insurance. That is, some of the physicians who provide service to you here may be out-of-network. You may be responsible for payment of all or part of the fees for those out-of-network physicians, in addition to applicable amounts due for co-payments, coinsurance, deductibles, and non-covered services. Specific information about in-network and out-of-network physicians can be found at your health plan's website address or by calling your health plan's customer service telephone number.

    Managed Care Plans participating with Our Lady of the Angels Hospital (HMO/PPO):

    Our Lady of the Angels Hospital participates in numerous managed care plans and accepts assignment of benefits from these plans. Patients may be expected to pay their co-payment at the time of registration. Patients are billed for any balance identified as due by their plan. Patients are not billed for disallowed amounts as defined by the terms of the hospital's agreement with the managed care plan. If a patient has verified secondary insurance coverage, Our Lady of the Angels Hospital can file for the balance remaining after payment by his/her primary managed care plan. Patients should present their plan I.D. card prior to or at the time they are registered and contact their insurance plan to pre-certify their stay. If a patient is covered by a managed care plan, he/she is expected to obtain authorization prior to receiving any services.

    Managed Care Plans not participating with Our Lady of the Angels Hospital:

    There are some managed care plans in which Our Lady of the Angels Hospital does not participate; therefore, a patient's level of coverage is dependent on his/her individual plan. Some plans require patients to use specific hospitals for their care or pay at a reduced rate if they use a nonparticipating hospital.

    Private or Self-Pay:

    Patients who do not have third-party coverage are requested to pay in full at the time of service for inpatient and outpatient services.

    A pre-admission deposit is required prior to the delivery of services. If a patient is not able to pay in full at the time of service, he/she will be referred to an Our Lady of the Angels Hospital financial counselor.

    Insurance

    Medicaid

    Our Lady of the Angels Hospital is a participating provider with the Louisiana Medicaid program and Bayou Health Plans including:

    • Amerigroup
    • LaCare
    • Louisiana Healthcare Connections
    • United Health Community Plan
    • Community Health Solutions

    Therefore, Our Lady of the Angels Hospital accepts assignment of Louisiana Medicaid benefits and Bayou Health Plans benefits. Louisiana Medicaid recipients/Bayou Health Plan recipients are billed for charges that are ineligible for reimbursement according to Louisiana Medicaid and Bayou Health Plan regulations. Louisiana Medicaid patients/Bayou Health Plan patients are expected to pay such charges for medical services. Please contact us for financial evaluation and assistance on Louisiana Medicaid/Bayou Health Plan issues.

    Louisiana Medicaid and Bayou Health Plan patients should present their Louisiana Medicaid/Bayou Health Plan eligibility documentation for the current month prior to or at the time they are registered.

    Medicare

    Our Lady of the Angels Hospital is a participating provider with the Medicare program and accepts assignment of Medicare benefits. Unless a Medicare supplemental policy is in effect, Medicare recipients are billed for applicable co-insurance and deductibles, as well as charges ineligible for reimbursement (telephone, guest's trays, etc.) according to Medicare regulations. Please contact us for financial evaluation and assistance on Medicare issues.

    Patients should present their Medicare card and provide information about secondary coverage prior to or at the time of registration. The Medicare program requires asking patients a series of questions to determine if Medicare or another payor should be billed first or instead of Medicare.

    If patients have enrolled in a Medicare + Choice plan (Medicare HMO), they should not present their Medicare card. Instead, they should present the Medicare + Choice plan I.D. card.

    Commercial Insurance

    Our Lady of the Angels Hospital accepts verified commercial insurance coverage. Patients may be requested to pay a known deductible and co-insurance amount at the time of service. This applies for all insurances with a deductible and coinsurance amount on non-emergency room visits. Our Lady of the Angels Hospital can also file a claim for verified secondary insurance coverage on a patient's behalf, after payment is received and the hospital has an explanation of benefits from his/her primary payer.

    Patients should present their commercial insurance I.D. card and provide information about secondary coverage prior to or at the time they are registered.

    In order to assist you, the following list provides the customer service telephone numbers and billing addresses for all hospital-based physicians who practice at Our Lady of the Angels.

    Anesthesiologists
    Guardian Anesthesia Services LLC

    27327 Driftwood Road
    Folsom, LA 70437
    (985) 320-5418

    Pathologists
    LSUHSC - Dept of Pathology

    1901 Perdido St., Box P5-1
    New Orleans, LA 70112
    (504) 568-6031

    Radiologists
    Lifetrack Medical Systems

    2308 West 5th St.
    Plainview, TX 79702
    (228) 257-2179

    Regional Radiology

    PO Box 1089
    Covington, LA 70434
    (985) 445-3644

    Quality Nighthawk Teleradiology Group

    1750 Montgomery St.
    San Francisco, CA 94111
    (888) 782-5723

    Neonatologists
    Tulane University SOM, Pediatric Dept. Neonatology Section

    1430 Tulane Ave., SL-37
    New Orleans, LA 70112
    (504) 988-0919

    Cardiologist
    Lakeview Cardiology Specialists, LLC

    903 East 104th St., Suite 500
    Kansas City, MO 64131
    (985) 871-8227

    Emergency Room Physicians
    PEMM dba Washington Parish Emergency Physicians

    PO Box 720447
    Norman, OK 73070-4328
    (985) 441-4158

    NOTICE AS REQUIRED BY THE LOUISIANA DEPARTMENT OF INSURANCE HEALTH CARE SERVICES MAY BE PROVIDED TO YOU AT A NETWORK HEALTH CARE FACILITY BY FACILITY-BASED PHYSICIANS WHO ARE NOT IN YOUR HEALTH PLAN. YOU MAY BE RESPONSIBLE FOR PAYMENT OF ALL OR PART OF THE FEES FOR THOSE OUT-OF-NETWORK SERVICES, IN ADDITION TO APPLICABLE AMOUNTS DUE FOR CO-PAYMENTS, COINSURANCE, DEDUCTIBLES, AND NON-COVERED SERVICES. SPECIFIC INFORMATION ABOUT IN-NETWORK AND OUT-OF-NETWORK FACILITY BASED PHYSICIANS CAN BE FOUND AT THE WEBSITE ADDRESS OF YOUR HEALTH PLAN OR BY CALLING THE CUTOMER SERVICE TELEPHONE NUMBER OF YOUR HEALTH PLAN.

    01/07/19

  • St. Dominic's

    St. Dominic's accepts most commercial insurance including many managed care plans.

    For billing-related questions or to set up an automatic bank draft (only available on certain types of accounts), please call (877) 666-0344. For information about additional financial assistance options please click here.

    If you would like to make a payment over the phone or set up a payment plan, call a Financial Counselor at (601) 200-5446.