Billing Services
Our Lady of the Angels Hospital accepts most commercial insurance including numerous managed care plans. In addition, Our Lady of the Angels Hospital also participates with the Medicaid and Medicare programs.
Select one of the following links for additional information:
- Insurance Information
- Financial Assistance
- Financial Assistance Providers
- Non-Financial Assistance Providers
- About Your Bill
- Billing Statement FAQs
Important Message About Insurance Coverage for Physicians Providing Services at Our Lady of the Angels Hospital:
Our Lady of the Angels Hospital and the services it provides may be covered by your health insurance, however, there may be physicians providing services to you here that are not covered by your health insurance. That is, some of the physicians who provide service to you here may be out-of-network. You may be responsible for payment of all or part of the fees for those out-of-network physicians, in addition to applicable amounts due for co-payments, coinsurance, deductibles, and non-covered services. Specific information about in-network and out-of-network physicians can be found at your health plan's website address or by calling your health plan's customer service telephone number.
Managed Care Plans participating with Our Lady of the Angels Hospital (HMO/PPO):
Our Lady of the Angels Hospital participates in numerous managed care plans and accepts assignment of benefits from these plans. Patients may be expected to pay their co-payment at the time of registration. Patients are billed for any balance identified as due by their plan. Patients are not billed for disallowed amounts as defined by the terms of the hospital's agreement with the managed care plan. If a patient has verified secondary insurance coverage, Our Lady of the Angels Hospital can file for the balance remaining after payment by his/her primary managed care plan. Patients should present their plan I.D. card prior to or at the time they are registered and contact their insurance plan to pre-certify their stay. If a patient is covered by a managed care plan, he/she is expected to obtain authorization prior to receiving any services.
Managed Care Plans not participating with Our Lady of the Angels Hospital:
There are some managed care plans in which Our Lady of the Angels Hospital does not participate; therefore, a patient's level of coverage is dependent on his/her individual plan. Some plans require patients to use specific hospitals for their care or pay at a reduced rate if they use a nonparticipating hospital.
Private or Self-Pay:
Patients who do not have third-party coverage are requested to pay in full at the time of service for inpatient and outpatient services.
A pre-admission deposit is required prior to the delivery of services. If a patient is not able to pay in full at the time of service, he/she will be referred to an Our Lady of the Angels Hospital financial counselor.
Insurance
Medicaid
Our Lady of the Angels Hospital is a participating provider with the Louisiana Medicaid program and Bayou Health Plans including:
- Amerigroup
- LaCare
- Louisiana Healthcare Connections
- United Health Community Plan
- Community Health Solutions
Therefore, Our Lady of the Angels Hospital accepts assignment of Louisiana Medicaid benefits and Bayou Health Plans benefits. Louisiana Medicaid recipients/Bayou Health Plan recipients are billed for charges that are ineligible for reimbursement according to Louisiana Medicaid and Bayou Health Plan regulations. Louisiana Medicaid patients/Bayou Health Plan patients are expected to pay such charges for medical services. Please contact us for financial evaluation and assistance on Louisiana Medicaid/Bayou Health Plan issues.
Louisiana Medicaid and Bayou Health Plan patients should present their Louisiana Medicaid/Bayou Health Plan eligibility documentation for the current month prior to or at the time they are registered.
Medicare
Our Lady of the Angels Hospital is a participating provider with the Medicare program and accepts assignment of Medicare benefits. Unless a Medicare supplemental policy is in effect, Medicare recipients are billed for applicable co-insurance and deductibles, as well as charges ineligible for reimbursement (telephone, guest's trays, etc.) according to Medicare regulations. Please contact us for financial evaluation and assistance on Medicare issues.
Patients should present their Medicare card and provide information about secondary coverage prior to or at the time of registration. The Medicare program requires asking patients a series of questions to determine if Medicare or another payor should be billed first or instead of Medicare.
If patients have enrolled in a Medicare + Choice plan (Medicare HMO), they should not present their Medicare card. Instead, they should present the Medicare + Choice plan I.D. card.
Commercial Insurance
Our Lady of the Angels Hospital accepts verified commercial insurance coverage. Patients may be requested to pay a known deductible and co-insurance amount at the time of service. This applies for all insurances with a deductible and coinsurance amount on non-emergency room visits. Our Lady of the Angels Hospital can also file a claim for verified secondary insurance coverage on a patient's behalf, after payment is received and the hospital has an explanation of benefits from his/her primary payer.
Patients should present their commercial insurance I.D. card and provide information about secondary coverage prior to or at the time they are registered.
The following is a list of health plans accepted by Our Lady of the Angels Hospital. Talk to your employer or call us at (985) 730-6956 to make sure Our Lady of the Angels Hospital is part of your health plan. These may change at any time.
- Aetna
- American LIFECARE
- Advantica
- Bestcomp
- BCBS PPO & HMO
- CIGNA
- Galaxy Health Network
- GEHA / PPO USA
- Gilsbar 360 Alliance PPO
- Health Payors Organization – HealthSmart
- Humana Commercial
- Humana Medicare Advantage
- Humana Veterans
- Louisiana Health Cooperative
- LSU First choice
- Med Comp USA
- Multi-Plan
- NPPN
- OGB/CD-HAS
- OGB PPO
- People’s Health Network
- Plan Vista Solutions (NPPN)
- PPO Plus
- Private Healthcare Systems (PHCS)
- Sterling PFFS & PPO Medicare Advantage
- Three Rivers Provider Network
- United Healthcare
- Universal Health Care/Medicare Advantage Plans
- USA Managed Care Organization
- Verity Healthbet
- Wellcare
Our Lady of the Angels is contracted with the insurance companies, networks and health plans listed above. Please note that hospital-based physicians such as: radiologists, pathologists, anesthesiologists, emergency room physicians, hospitalists, and neonatologists providing healthcare services at the hospital may not always have a contract with all the companies listed above.
These physicians will submit charges for professional services provided to you and are in addition to the patient's hospital bill. In order to obtain information regarding network participation of any hospital-based physician, patients may refer to the online provider directory of their insurance company for the most up-to-date information, call the hospital admitting department, or call the physician's customer service number. Patients may request specific information from their health insurance issuer as to what benefits are payable under their healthcare policy for hospital-based physicians.
In order to assist you, the following list provides the customer service telephone numbers and billing addresses for all hospital-based physicians who practice at Our Lady of the Angels.
Anesthesiologists
Guardian Anesthesia Services LLC
27327 Driftwood Road
Folsom, LA 70437
(985) 320-5418
Pathologists
LSUHSC - Dept of Pathology
1901 Perdido St., Box P5-1
New Orleans, LA 70112
(504) 568-6031
Radiologists
Lifetrack Medical Systems
2308 West 5th St.
Plainview, TX 79702
(228) 257-2179
Regional Radiology
PO Box 1089
Covington, LA 70434
(985) 445-3644
Quality Nighthawk Teleradiology Group
1750 Montgomery St.
San Francisco, CA 94111
(888) 782-5723
Neonatologists
Tulane University SOM, Pediatric Dept. Neonatology Section
1430 Tulane Ave., SL-37
New Orleans, LA 70112
(504) 988-0919
Cardiologist
Lakeview Cardiology Specialists, LLC
903 East 104th St., Suite 500
Kansas City, MO 64131
(985) 871-8227
Emergency Room Physicians
PEMM dba Washington Parish Emergency Physicians
PO Box 720447
Norman, OK 73070-4328
(985) 441-4158
NOTICE AS REQUIRED BY THE LOUISIANA DEPARTMENT OF INSURANCE HEALTH CARE SERVICES MAY BE PROVIDED TO YOU AT A NETWORK HEALTH CARE FACILITY BY FACILITY-BASED PHYSICIANS WHO ARE NOT IN YOUR HEALTH PLAN. YOU MAY BE RESPONSIBLE FOR PAYMENT OF ALL OR PART OF THE FEES FOR THOSE OUT-OF-NETWORK SERVICES, IN ADDITION TO APPLICABLE AMOUNTS DUE FOR CO-PAYMENTS, COINSURANCE, DEDUCTIBLES, AND NON-COVERED SERVICES. SPECIFIC INFORMATION ABOUT IN-NETWORK AND OUT-OF-NETWORK FACILITY BASED PHYSICIANS CAN BE FOUND AT THE WEBSITE ADDRESS OF YOUR HEALTH PLAN OR BY CALLING THE CUTOMER SERVICE TELEPHONE NUMBER OF YOUR HEALTH PLAN.
01/07/19
