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Your Medical Records at Our Lady of the Lake Health

All patient healthcare information at Our Lady of the Lake is confidential and protected by state and federal laws and HIPAA regulations.

A patient, or his/her legal representative, may inspect and/or obtain a copy of their medical record, or have copies of medical records sent to another facility.

Our Lady of the Lake requires a completed, signed and dated Authorization for Release of Health Information form before releasing documents to anyone, including the patient. Because a signature is required to release your information, we are not able to process requests received by telephone or email. When you pick up your records in person, we will ask for photo identification. There may be a fee for providing copies of the medical record. 

Authorization for Release of Health Information along with appropriate documentation may be delivered in person at each facility listed below or may be emailed to fmol@cioxhealth.com

If you were born at Our Lady of the Lake and need information on ordering a copy of your birth certificate, please contact the Vital Records Registry for the State of Louisiana.

Download a printable version of the Authorization for Release of Health Information.

Authorization for Release of Health Information

The Medical Records Departments for our campuses can be contacted at these addresses:

Our Lady of the Lake Regional Medical Center

Release of Information Center 
5000 Hennessy Blvd. 
Baton Rouge, LA 70808
(first floor of hospital near the main entrance) 
225-765-8541
Monday - Friday, 8 a.m. - 4:30 p.m.

Our Lady of the Lake Ascension

Release of Information Department
2647 S. St. Elizabeth Blvd, Suite 308
Gonzales, LA 70737
225-647-5088
Monday - Friday, 8 a.m. - 4 p.m.

Our Lady of the Lake Assumption

Release of Information Department
135 Hwy. 402
Napoleonville, LA 70390
Phone: (985) 369-4245 
Fax: (985) 369-4204
Monday – Friday, 8 a.m. - 4 p.m.

Our Lady of the Lake Children's Hospital

Release of Information Department
8300 Constantin Blvd.
Baton Rouge, LA 70809
225-374-1345
Monday – Friday 8 a.m. – 4:30 p.m.

Our Lady of the Lake Livingston

Release of Information Department
5000 O’Donovan Boulevard
Walker, LA 
225-271-6100
Monday – Friday, 7:30 a.m. - 4 p.m.

Electronic Request for Records

Our Lady of the Lake Health offers an online records request tool that allows you to securely access your health records. We are dedicated to ensuring the privacy of protected health information and only allow the following individuals to request patient records:

Our online tool verifies the requester’s identity by requiring a photo of their driver’s license, which can be taken on a webcam or smartphone. There is no additional charge to use this service. We recommend using Chrome, Safari or Firefox for the best user experience when requesting records through our tool. If you are a current patient using MyChart, you can also request records through your MyChart account.

Request Your Medical Records

Gain access to your medical records through our online tool.

Access your medical record