Our Lady of Lourdes Health Receives Press Ganey Guardian of Excellence Awards
February 04, 2025
Lafayette, LA - Our Lady of Lourdes, part of the Franciscan Missionaries of Our Lady Health System (FMOLHS), announced that it has received multiple 2024 Human Experience (HX) Guardian of Excellence Awards® by Press Ganey, including the Guardian of Excellence Award® for Patient Experience. Our Lady of Lourdes Physician Group was a recipient for their Medical Practice, and Our Lady of Lourdes Heart Hospital was recognized for HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Inpatient. These awards are part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance on designated survey measures.
As a winner of the Press Ganey HX Guardian of Excellence Award®, Our Lady of Lourdes is in the top 5% of healthcare providers in delivering positive patient experience in the last year. The prestigious Guardian of Excellence Award for Patient Experience honors organizations that have achieved performance at the 95th percentile or higher on designated survey measures, including Likelihood to Recommend, Overall Rating, and Teamwork.
“We are truly honored to receive this recognition from Press Gainey,” said Stephanie Manson, Our Lady of Lourdes and Acadiana market president. “This is particularly special to our team because these awards acknowledge our patients’ satisfaction with their experience while in our care. We are proud of all our physicians and healthcare professionals that strive to provide the highest quality of care to the Acadiana community.”
"Our Lady of Lourdes' award is a well-earned recognition of their innovative work,” said Patrick T. Ryan, CEO and Chairman at Press Ganey. “Their dedication to continuous improvement inspires all of us to raise the bar. We're honored to work alongside them as we build towards a future where exceptional healthcare experiences are not just goals, but tangible outcomes."
Press Ganey, a global leader in healthcare experience solutions and services, works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.
About Our Lady of Lourdes Health
Founded by the Franciscan Missionaries of Our Lady in 1949, Our Lady of Lourdes Health is a not–for–profit Catholic healthcare ministry based in Lafayette, Louisiana. With a regional acute care medical center that employs more than 2,800 people, Our Lady of Lourdes Health offers a physician staff of over 850 doctors in a variety of medical and surgical specialties. Lourdes’ services include Centers of Excellence in the areas of Orthopedics, Stroke and a Robotic Surgery Program. Lourdes is home to the only burn unit in Southwest Louisiana and a Commission on Cancer-accredited oncology program. Our Lady of Lourdes operates Our Lady of Lourdes Heart Hospital, a premier 32-bed cardiac facility, and Our Lady of Lourdes Women’s & Children’s Hospital, offering the area’s only Pediatric Intensive Care Unit and Level III Surgical Neonatal Intensive Care Unit. With additional services including multiple clinics, four imaging locations and a primary care physician network, Lourdes provides easy access to comprehensive care throughout the community. Our Lady of Lourdes is part of the Franciscan Missionaries of Our Lady Health System and is driven by its mission to serve all God’s people, especially those most in need. Discover more at LourdesRMC.com.