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Our Lady of the Lake North Receives 2022 Press Ganey Human Experience Guardian of Excellence Award®

January 11, 2023

Our Lady of the Lake North is recognized as a leader in the healthcare industry.

BATON ROUGE—Our Lady of the Lake Health today announced that Our Lady of the Lake North has been named a 2022 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience.

“For the last 10 years, Our Lady of the Lake has served the North Baton Rouge community bringing a commitment to best-in-class health care,” said Chuck Spicer, Our Lady of the Lake Health president. “We are committed to ensuring that each patient has not only access to quality care, but a first-class experience at a time when they need it most.” <

As a winner of the Press Ganey HX Guardian of Excellence Award®, Our Lady of the Lake North is in the top 5% of healthcare providers in delivering patient experience in the last year. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care. 

“By putting their patients and workforce first each and every day, Our Lady of the Lake is demonstrating their unwavering commitment to their employees and to the communities they serve,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “The caregivers at Our Lady of the Lake North have inspired us with the compassion, empathy and human connection they bring to the clinical healthcare setting. We are honored to partner with them as we celebrate their achievement.”   

Our Lady of the Lake North offers primary care, urgent care, emergency services, infusion services for cancer patients, radiology including PET, ultrasound, bone density, and mammography in a single easily accessible location. The campus is also home to the Geaux Get Healthy program, which helps educate and provide nutritional support to those in the community who need it.  

To learn more about Our Lady of the Lake Health, visit 

About Our Lady of the Lake Health

Our Lady of the Lake Health is a not-for-profit Catholic healthcare ministry based in Baton Rouge, Louisiana, with more than 7,500 employees committed to serving the Capital Region and building a healthy community through excellence in patient care and education. With an 800-bed Regional Medical Center, a dedicated Children’s Hospital, a 78-bed hospital in Gonzales, Louisiana, two freestanding emergency rooms in outlying parishes, and a 600+ provider Physician Group, Our Lady of the Lake Health provides comprehensive healthcare services for common to complex conditions. Our Lady of the Lake Regional Medical Center is a primary teaching site for graduate medical education programs in partnership with LSU, and is recognized in the areas of heart and vascular, trauma and emergency care, stroke, cancer care, minimally invasive procedures, and more. Our Lady of the Lake is part of the Franciscan Missionaries of Our Lady Health System and is driven by its mission to serve all God’s people, especially those most in need. For more information, visit

Media Contact

Chrislyn Maher
Senior Director, Marketing & Communications
Our Lady of the Lake Health



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