All patient healthcare information at St. Francis Health is confidential and protected by state and federal laws and HIPAA regulations.
A patient, or his/her legal representative, may inspect and/or obtain a copy of their medical record, or have copies of medical records sent to another facility.
St. Francis Health requires a completed, signed and dated Authorization for Release of Health Information form before releasing documents to anyone, including the patient. Because a signature is required to release your information, we are not able to process requests received by telephone or email. When you pick up your records in person, we will ask for photo identification. There may be a fee for providing copies of the medical record.
Our hours of operation are Monday – Friday, 8 a.m. – 12:30 p.m. and 1 – 4:30 p.m.
We are conveniently located at the St. Francis Community Health Center, 2600 Tower Drive, Suite 204, in Monroe.
If you have any questions regarding release of health information, please call (318) 966-4745.
Download a printable version of the Authorization for Release of Health Information.
St. Francis Health offers an online records request tool that allows you to securely access your health records. We are dedicated to ensuring the privacy of protected health information and only allow the following individuals to request patient records:
Our online tool verifies the requester’s identity by requiring a photo of their driver’s license, which can be taken on a webcam or smartphone. There is no additional charge to use this service. We recommend using Chrome, Safari or Firefox for the best user experience when requesting records through our tool. If you are a current patient using MyChart, you can also request records through your MyChart account.
Gain access to your medical records through our online tool.