ServicesFind a Doctor
Patients & Guests
Research and Education

St. Francis Health Visiting Hours & Guidelines

Visitation Policy

Date Last Updated: October 2, 2023

As our ministry continues to respond to COVID-19, our highest priority remains the safety of our patients, families and team members. Prevention is the key to containment of viruses like COVID-19, which is why for your safety, St. Francis Medical Center will allow limited visitation for patients.

Patient Visitation Guidelines

  • Each non-COVID positive patient will be allowedto have one person stay overnight. This visitor must be in the patient's room before 8 p.m.
  • Visitors must be 12 years of age or older (exception: siblings of newborns or children of expecting moms with extended stays will be allowed to visit from 8 a.m. - 8 p.m. daily with no age restrictions).
  • Visiting hours are 8 a.m. - 8 p.m.
  • Masks (see below)
  • Visitors must present a valid ID for the check-in process and will receive a personalized name tag that must be worn for the duration of their visit.
  • Outside clergy are allowed to visit with patients at any time and do not count toward the daily visitor limit.

We strongly recommend people who have chronic conditions such as diabetes, lung or heart disease or are older than 70 do not visit patients in our facilities for their own protection. 

Exceptions to the Visitor Policy:

  • COVID-19 Positive Patients (both floor and ICU):
    In-person visits will be limited to three visitors for 60 minutes a day each between the hours of 10 a.m. - 6 p.m. at a time coordinated with the physician/nurse care team, except in end-of-life situations where extended times of visitation may be coordinated with the House Supervisor. Visitors must be 12 years of age or older.
  • Intensive Care Unit (non-COVID):
    Two visitors will be allowed per day between the hours of 10 a.m. - 6 p.m. and 8 - 9 p.m. Visitors will be allowed at the bedside and are able to switch out.
  • OB/Labor & Delivery:
    Open visitation. Siblings of newborns or antepartum moms with extended stays will be allowed to visit from 8 a.m. - 8 p.m. 
  • Level 3 Neonatal Intensive Care Unit (NICU):
    Three visitors may visit between 10 a.m. - 6 p.m. Visitors must be 18 years of age or older. No more than two visitors at one time.
  • Pediatrics and PICU:
    Two parents/caregivers will be allowed to stay with the child throughout their stay, including the ER.
  • Pre-Admit Surgery Clinic Appointments:
    Patient may have one adult accompany them to their appointment ONLY if assistance is needed.
  • Surgery and Procedures (day of surgery):
    Patients undergoing surgery or procedures may have three visitors prior to and after return from surgery and then adhere to visiting hours listed above. No more than two visitors at one time.
  • Emergency Department (COVID and non-COVID patients):
    One visitor is allowed during a patient’s emergency department stay (visitors are allowed to switch out) with the exception of pediatric patients as listed above.
  • End of Life:
    Patients admitted for end-of-life evaluation and treatment may have immediate family members visit and the number of visitors and times for visitation must be coordinated with the unit's Director and House Supervisor.


  • Masking is optional for visitors and patients in non-COVID areas at this time.
  • Visitors of COVID-19 positive patients are required to wear masks and appropriate personal protective equipment.
  • Patients who are immunocompromised or seeking care for respiratory illness are encouraged to wear a mask throughout our facilities.

Connecting Virtually

We understand and recognize how important the support of family and loved ones are to our patients while we care for them. We encourage our patients to visit virtually with their loved ones through cell phones so they can still be connected and feel supported during their time with us. We have iPads in the hospital to help facilitate virtual communication between patients and their loved ones who may be unable to visit at this time.

Condition H (Help) - Call 1111

We believe in delivering the safest care possible. Open communication with the nurse and care team is the key to ensure we are aware of the patient's needs. A family member may notice a change in the patient's condition before the nurse, doctor or other provider does. The change may be subtle and noticeable only to someone who is close to that person. Calling a Condition H is like calling 911 when in the hospital. The team responding includes a nurse, respiratory therapist and, if needed, a doctor. Other providers who care for you during your stay, such as the care coordinator, social worker and chaplain, are also available. Your nurse can contact them for you.

When to Call a Condition H
If you notice a sudden medical change in the patient's condition including difficulty breathing, a sudden onset of confusion, or he/she is becoming less responsive. If you have serious concerns about how the patient's care is being planned or managed and you are not getting the response you need from your care team. For more information about Condition H, talk to your nurse. Thank you for being our partner in care.

Guidelines for ICU

Information you’ll need while waiting for a loved one admitted to our intensive care unit:

  • Additional ICU Assistance

    Patient Advocate - (318) 966-4352
    Case Management - (318) 966-5028
    Ethics Committee - provides consultations to help with difficult decisions. Contact them by dialing "0" while in the hospital.

  • ICU Communication

    To protect the privacy and safety of our patients, we have developed the following communication guidelines for the ICU:

    • Upon admission to the ICU, the patient’s nurse will provide a hospital phone number to the family for updates. We ask that you designate a family member to serve as a spokesperson.
    • The spokesperson is encouraged to call the ICU for updates and most importantly, keep other family members informed.
    • We prefer no phone calls at change of shift, 6:30 - 10 a.m. and 6:30 - 8:30 p.m., to ensure accurate transferring of care.
    • All phone messages for family members will be forwarded to the waiting room. We also have a volunteer in the waiting room during the day who may assist you.
    • Due to regulations regarding patient privacy and confidentiality, minimal information will be given over the phone to a designated spokesperson so we can maintain the patient’s privacy.

Internet Access

St. Francis offers free wireless internet access for our patients and visitors. Connect to the network called “GuestWifi." No password is required. Our guest wireless network is a complementary service, but we cannot provide personal technical support.

Please be aware that this is a non-secure computer network. Users of this network must agree to and comply with the user agreement.